Department Store External Sales Clerk (Salesperson)
ひゃっかてんがいしょうぶいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Clerks
- Minor : Other Merchandise Sales Clerks
Summary
This job involves regularly visiting clients at department stores to propose and sell high-priced items and gifts. It requires building trust with customers and providing meticulous follow-up.
Description
Department store external sales clerks belong to the external sales department of a department store, visiting clients to propose and sell gifts and luxury goods. They handle a series of customer interactions from scheduling visits, product explanations, order management, delivery arrangements, to after-sales follow-up. They grasp customers' preferences and past purchase history to provide optimal gift recommendations and event invitations, while also performing CRM (customer management) to achieve sales targets and maintain relationships. Internally, they collaborate with product and logistics departments, requiring attention to detail to prevent any mishaps.
Future Outlook
While demand from an aging society and affluent customers continues, adaptation to the advancement of e-commerce is required, including promoting store visits and providing value-added services. External sales staff need enhanced expertise and advanced customer management.
Personality Traits
Work Style
Company Car Rounds / Individual Quota / Store Work / Weekend and Holiday Work
Career Path
External Sales Representative → Chief External Sales → Sales Department Manager → Branch Manager → Sales Planning
Required Skills
Basic PC Operation / Customer Management / Customer Service Sales Skills / Gift Recommendations
Recommended Skills
Communication Skills (English) / Manner Protocols / Presentation / Wrapping Techniques
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | For gift wrapping and preventing order mistakes. |
| Communication Skills | High communication skills are required for building trust with customers and making proposals. |
| Physical Stamina & Endurance | Due to frequent visits and long hours of standing work, physical stamina is required. |
| Stress Tolerance | Due to stress from customer complaints and delivery adjustments in customer service. |
Related Qualifications
- Salesperson (Retail Marketing)
Aliases
- Department Store External Sales Staff
- External Sales Representative
Related Jobs
- Event Salesperson
- In-Store Salesperson
- Personal Shopper
- Route Salesperson