Customer Engineer (Electrical Machinery and Equipment Repair)
かすたまーえんじにあ（でんききかいきぐしゅうり）
Industry & Occupation
Classification
Summary
A job that performs inspections, fault diagnosis, and repairs on electrical machinery and equipment installed in company or customer facilities to maintain optimal operating conditions.
Description
Customer Engineers (Electrical Machinery and Equipment Repair) are specialists who perform inspections, fault diagnosis, repairs, and maintenance on manufacturing machines and electrical equipment installed at customer sites. They conduct on-site troubleshooting and support stable equipment operation through part replacements, adjustments, and preventive maintenance. They also handle negotiations with customers, preparation of reports, and proposals for preventive maintenance plans, and continuous learning is required to accommodate diverse equipment and systems.
Future Outlook
Even as automation and labor-saving progress in the manufacturing industry, on-site maintenance demand remains steady. With the spread of IoT and predictive maintenance technologies, engineers with advanced data analysis capabilities are in demand.
Personality Traits
Able to Respond Flexibly / Customer-Oriented / Has Ambition for Self-Improvement / Strong Sense of Responsibility
Work Style
Direct to Site and Direct Home / Fieldwork / Flex / On-Call / Team System
Career Path
Junior Customer Engineer → Senior Customer Engineer → Technical Service Leader → Field Service Manager → Technical Support Specialist
Required Skills
Electrical Circuit Knowledge / Fault Diagnosis / Machine Maintenance Technology / Measuring Instrument Operation / Welding Repair Technology
Recommended Skills
CAD Drawing Reading / IT Network Basics / PLC Control Knowledge / Reading English Technical Documents
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To perform work by adapting to various sites and equipment. |
| Analytical & Logical Thinking | Logical analysis is necessary to identify the cause of faults. |
| Attention to Detail & Accuracy | Overlooking minor fault symptoms or part conditions can lead to serious accidents. |
| Communication Skills | Need to accurately communicate fault conditions and work details to customers. |
| Learning Agility & Knowledge Acquisition | To handle a wide variety of equipment, it is necessary to continuously acquire new technologies. |
| Physical Stamina & Endurance | Because handling heavy objects during equipment installation or part replacement, and long hours of standing work occur. |
| Problem Solving | Need to promptly implement solutions for on-site troubles. |
| Stress Tolerance | Need to work even under stressful conditions due to deadlines or emergency responses. |
Related Qualifications
- Hazardous Materials Handler (Class B, Type 4)
- Second-Class Electrician
Aliases
- Field Engineer
- Field Service Engineer
- Maintenance Engineer
- Service Engineer
Related Jobs
- Equipment Maintenance Engineer
- Field Engineer
- Maintenance Engineer
- Service Engineer