Customer Engineer (Computer)
かすたまーえんじにあ（こんぴゅーた）
Industry & Occupation
Classification
Summary
Technical position involving installation, maintenance, repair of computers and related equipment at customer sites, software deployment, and troubleshooting.
Description
Customer Engineer (Computer) is a job that performs installation, configuration, maintenance, and repair of PCs, servers, peripherals, etc., at customer sites. Responsibilities include network setup, OS installation, driver and firmware updates, troubleshooting diagnosis, and remote as well as on-site support. In addition to regular inspections and failure responses, it involves providing operation explanations to customers, creating reports, and coordinating with related departments and vendors. Continuous acquisition of new products and new technologies is required, demanding extensive knowledge and on-site responsiveness.
Future Outlook
Even as hardware maintenance becomes more automated and remote, demand for engineers capable of handling increasingly complex system environments is expected to remain stable. Efficiency will improve with the introduction of AI diagnostics and remote maintenance technologies.
Personality Traits
Able to respond flexibly / Excellent communication skills / Has curiosity or spirit of inquiry / Strong sense of responsibility
Work Style
Business Trips / Flexitime / Remote Support / Shifts / Stationed at Customer Site
Career Path
Junior Customer Engineer → Senior Customer Engineer → Technical Specialist → Field Service Manager → Technical Department Manager
Required Skills
Hardware Assembly / Network Configuration / OS Configuration / Remote Support Tool Operation / Troubleshooting
Recommended Skills
ITIL / Linux Server Operation and Management / Reading English Documents / Scripting Languages / Virtualization Technology
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to diverse customer environments and changing situations. |
| Attention to Detail & Accuracy | Because small configuration errors can lead to major failures. |
| Communication Skills | Because coordination and explanations with customers and related departments occur frequently. |
| Learning Agility & Knowledge Acquisition | Because continuous acquisition of new products and new technologies is required. |
| Problem Solving | Because it is necessary to respond quickly to unexpected troubles on site. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because it does not require advanced mathematical analysis. |
Related Qualifications
- Cisco CCNA
- CompTIA A+
- Fundamental Information Technology Engineer Examination
- LPIC-1
Aliases
- Customer Support Engineer
- Field Engineer
- Service Engineer
- Technical Support Engineer
Related Jobs
- Help Desk
- Maintenance Engineer
- Network Engineer
- System Engineer