Counter Receptionist (Library, Museum)
かうんたーうけつけばかり
Industry & Occupation
Classification
Summary
A job that handles visitor reception, usage guidance, various procedures, exhibit guidance, etc., at the counter of libraries or museums.
Description
The Counter Receptionist (Library, Museum) handles admission procedures for visitors, user registration, book lending/return, exhibit guidance, inquiry response, reservation management, ticket sales, etc. They are responsible for a wide range of tasks including user information registration, card issuance, exhibit explanation assistance, lost and found handling, phone/email inquiries, making them an important position that influences the first impression of the facility. They also pay attention to cleaning assistance, material organization, and ensuring visitor safety.
Future Outlook
With the enhancement of user services in libraries and museums and the advancement of multilingual support, the demand for visitor service tasks is expected to remain steady or expand. While routine tasks will be streamlined by ICT tools, face-to-face guidance and service provision will continue to be necessary.
Personality Traits
Can respond calmly / Can respond flexibly / Likes interacting with people / Strong sense of responsibility
Work Style
Contract Employee / Full-time / Full-time Employee / Part-time OK / Shift
Career Path
Counter Receptionist → Senior Staff → Chief Receptionist → Operations Staff → Manager
Required Skills
Basic PC Operation / Book Lending/Return System Operation / Customer Service Manners / Phone Handling / Ticket Issuance System Operation
Recommended Skills
English/Multilingual Support / Library System Operation / Museum Admission Management System / Service Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to diverse visitor inquiries and changing situations. |
| Attention to Detail & Accuracy | Accuracy is required to prevent errors in admission procedures and material lending. |
| Communication Skills | Direct interaction with visitors requires clear explanations and responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | There are few opportunities for complex analysis. |
| Creativity & Ideation | Routine tasks are the main focus, with little need for creative thinking. |
| Numerical & Quantitative Analysis | No need for complex numerical analysis. |
Related Qualifications
- Librarian Qualification
- Museum Curator Qualification
- Service Manners Certification
Aliases
- Information Clerk
- Library Receptionist
- Museum Receptionist
- Receptionist
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