Counter Clerk (Hotel)
かうんたーじむいん（ほてる）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Front Desk Clerks
Summary
Work at the hotel's front counter handling guest reception, reservation management, billing settlement, phone responses, and other counter duties.
Description
At the front counter located at the hotel entrance, handles guest reception, check-in/check-out procedures, reservation confirmation and management, billing settlement, room guidance, and responses to inquiries via phone or email. Monitors daily accommodation status and collaborates with other departments (room cleaning, restaurant, facility management) to ensure smooth service delivery. Also requires a wide range of customer interactions including foreign language support, local tourist guidance, and complaint handling, necessitating accurate clerical skills and interpersonal abilities. Typically involves shift work with early, late, and night shifts.
Future Outlook
With recovery in domestic and international travel demand, job openings remain stable. While self-check-in machines and similar technologies improve operational efficiency, the importance of advanced customer service skills and multilingual support increases.
Personality Traits
Able to respond flexibly / Calm demeanor / Likes interacting with people / Polite and courteous
Work Style
Career Path
Front Staff → Front Leader/Chief → Supervisor → Front Manager → Hotel Manager
Required Skills
Billing Calculation / Check-in/Check-out Procedures / Phone Response / Reservation Management System Operation
Recommended Skills
Complaint Handling / Foreign Language Support / Hospitality / Local Tourist Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | To prevent booking errors or billing mistakes. |
| Communication Skills | To communicate smoothly with guests and other departments. |
| Numerical & Quantitative Analysis | To accurately handle numbers in billing calculations and voucher processing. |
| Problem Solving | Necessary for handling complaints and solving sudden problems. |
| Stress Tolerance | To endure stress from busy periods or complaint handling. |
Related Qualifications
- Hotel Business Practice Certification
- Service Hospitality Certification
Aliases
- Front Desk Staff
- Front Staff
- Hotel Receptionist
Related Jobs
- Accommodation Reservation Staff
- Bell Staff
- Concierge