Counter Staff (Restaurant)
かうんたーがかり
Industry & Occupation
Classification
Summary
Customer service staff who handles guiding customers, taking reservations, taking orders, billing, phone handling, etc., at the restaurant counter.
Description
Counter staff (restaurant) welcomes customers face-to-face across the counter as the face of the store, handling a wide range of tasks including guiding to seats, menu explanations, reservation management, order taking, billing, phone responses, and simple cleaning. Smiles and attentiveness are required to enhance customer satisfaction, and they collaborate with kitchen and hall staff to support smooth service provision. Initial training covers customer service manners and cash register operation, and rapid and accurate responses are needed during peak times.
Future Outlook
While the food service industry continues to face labor shortages, automation such as self-checkouts and reservation systems is advancing. Flexible personnel are in demand.
Personality Traits
Attentive / Cheerful Personality / Strong Sense of Responsibility
Work Style
Full-time / Part-time Available / Shift Work / Uniform Provided
Career Path
Counter Staff → Chief → Assistant Manager → Store Manager → Area Manager
Required Skills
Cash Register Operation / Customer Service Manners / Phone Handling
Recommended Skills
English (Conversational) / Food Hygiene Manager Qualification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth interactions with customers and the team are essential. |
| Physical Stamina & Endurance | Because long hours of standing work and movement continue. |
| Stress Tolerance | Because need to respond with high concentration even during busy times. |
| Collaboration & Teamwork | Because cooperating with kitchen staff and hall staff to advance operations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because complex analysis or logical thinking is not particularly required. |
| Creativity & Ideation | Because routine responses are central rather than creative ideas. |
Related Qualifications
- Food Hygiene Manager
Aliases
- Counter Staff
- Hall Staff
- Restaurant Staff
Related Jobs
- Hall Staff
- Reception Staff
- Waiter
- Waitress