Counter Staff (Amusement Facilities)
カウンターがかり（ごらくじょう）
Industry & Occupation
Classification
Summary
Customer service role handling ticket sales, reservations, entry procedures, and customer support at amusement facilities.
Description
Counter Staff (Amusement Facilities) work at ticket counters in amusement parks, theme parks, theaters, sports facilities, etc., handling ticket sales, reservation acceptance, entry procedures, charge settlements, inquiry responses, and more. They guide visitors, direct seating, provide event information, and sometimes manage merchandise sales and membership procedures. They operate POS registers, ticket issuing terminals, QR code readers, and other equipment to deliver accurate and prompt service. Peak times and complaint handling require teamwork and flexible response skills.
Future Outlook
While direct counter service remains essential at amusement facilities, the adoption of online tickets and automatic dispensers is increasing demand for digital terminal proficiency and multilingual support.
Personality Traits
Able to respond flexibly / Cheerful and Sociable / Dexterous with hands and good at detailed work / Patient
Work Style
Career Path
Ticket Staff → Leader/Supervisor → Operations Manager
Required Skills
Basic PC Operation / Cash Transactions / Customer Service Manners / POS Operation
Recommended Skills
Communication Skills (Team) / Complaint Handling / Foreign Language Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy required in handling tickets and money. |
| Communication Skills | Necessary to communicate with many customers and respond appropriately. |
| Stress Tolerance | Necessary to maintain calmness during peak times or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Few complex analytical tasks. |
| Creativity & Ideation | Focuses on manual and procedural responses rather than creative thinking. |
Aliases
- Counter Staff
- Reception Staff
- Ticket Counter Staff
Related Jobs
- Front Desk Staff (Hotel)
- Reception Staff (Sports Facilities)
- Ticket Salesperson