Consumer Life Consultant
しょうひせいかつそうだんいん
Industry & Occupation
Classification
Summary
Specialist who responds to consultations and complaints from consumers, providing advice and information based on laws and systems.
Description
Consumer Life Consultants, at National Consumer Affairs Centers or prefectural/municipal consumer centers, handle consumer consultations on product/service troubles, contract breaches, fraud victims, cooling-off, etc., providing advice, information, and mediation based on laws and systems. They analyze cases, collaborate with related organizations, conduct consumer awareness activities, and hold seminars to protect consumer rights and prevent troubles.
Future Outlook
Demand is on an increasing trend due to the complexification of consumer troubles from aging population and the spread of IT services. As consumer rights awareness rises, the importance of specialized consultation support will further increase.
Personality Traits
Empathetic / Good Listener / Logical Thinking / Strong Sense of Responsibility
Work Style
Counter Service / Home Visit Consultation / Online Consultation / Phone Consultation / Seminar and Event Hosting
Career Path
Consumer Life Consultant Apprentice → Consumer Life Consultant → Senior Consultant → Team Leader → Center Manager
Required Skills
Communication Skills / Legal Knowledge / Listening Skills / Research
Recommended Skills
Data Analysis (Statistics) / Facilitation / Network Building / Presentation Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to accurately understand laws and contract conditions. |
| Communication Skills | Because it is necessary to communicate smoothly with people from diverse backgrounds and provide a sense of security. |
| Problem Solving | To guide appropriate approaches toward solving consumer problems. |
| Stress Tolerance | Because there are many stressful situations in handling complaints and claims. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because statistical analysis is not emphasized to that extent. |
| Physical Stamina & Endurance | Mainly desk work and interviews, with little heavy labor. |
Related Qualifications
- Consumer Life Advisor
Aliases
- Consumer Consultant
- Consumer Life Advisor
Related Jobs
- Administrative Consultant
- Customer Support
- Welfare Consultant