Consumer Life Advisor
しょうひせいかつあどばいざー
Industry & Occupation
Classification
Summary
A professional who responds to consumers' daily life troubles and consultations by providing appropriate advice and information.
Description
Consumer Life Advisors work at administrative agencies, NPOs, or private companies' consumer consultation windows, handling consultations from consumers regarding product or service troubles, complaints, contract problems, etc. They organize and analyze the facts of the consultations, propose solutions based on relevant laws and regulations, and also handle consumer education, preventive awareness activities, lectures and seminars, and report creation. Empathy from the consumer's perspective and skills to accurately convey legal knowledge and the latest information are required.
Future Outlook
With the increase in elderly consumers and expansion of online shopping, consumer troubles are diversifying. Enhancement of support systems using online consultations and AI is progressing, and demand is expected to remain stable.
Personality Traits
Has Empathy / Has Explanatory Ability / Patient / Problem-Solving Oriented
Work Style
Customer Response / Flexitime / NPO / Public Institutions / Remote
Career Path
Consultation Desk Staff → Senior Center Counselor → Planning/Education Staff → Consumer Affairs Agency Staff → Independent Consultant
Required Skills
Communication Skills (Consumer Response) / Legal Knowledge / Presentation / Problem Analysis Skills / Report Writing
Recommended Skills
Data Analysis / Facilitation / Languages (English) / Listening Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to accurately grasp laws and regulations and factual relationships. |
| Communication Skills | To listen to the consultee's story and convey advice in an easy-to-understand manner. |
| Problem Solving | To propose solutions to diverse consumer problems. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Mainly focused on qualitative analysis. |
| Physical Stamina & Endurance | Mainly desk work with low physical load. |
Related Qualifications
- Consumer Life Advisor (Japan Ability Development Promotion Association)
- Consumer Life Consultant
Aliases
- Consumer Advisor
- Consumer Life Counselor
Related Jobs
- Administrative Scrivener
- Consumer Life Counselor
- Customer Support Staff