Consumer Finance Reception Clerk
しょうひしゃきんゆううけつけじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Sales and Marketing Clerical Occupations
- Minor : Other Sales and Marketing Clerical Occupations
Summary
Clerical position at a consumer finance company, handling loan application reception, contract procedures, inquiry responses, etc., as front desk staff.
Description
Consumer finance reception clerks work at the storefront counters or call centers of consumer finance companies, handling tasks such as loan application reception, identity verification, creation and checking of contract documents, guidance on deposit and repayment methods, and telephone inquiry responses. They accurately input customer information, collaborate with the screening department to organize credit information, explain repayment plans and product details, and provide customer support. While the work is routine, compliance with financial product regulations and internal rules is required, making polite and accurate clerical processing skills essential.
Future Outlook
With strengthened regulations on lending operations and the advancement of online services, face-to-face reception duties are declining, but the importance of customer service skills using online channels and AI is increasing.
Personality Traits
Able to provide bright and polite customer service / Cooperative / Patient / Polite and accurate
Work Style
Contract Employee / Full-time Employee / Office Work / Part-time / Shift
Career Path
Consumer Finance Reception Clerk → Team Leader/Supervisor → Branch Manager → Head Office Clerical Position → HR and Training Staff
Required Skills
Contract Document Creation / Customer Service / Data Entry / Financial System Operation / Knowledge of Banking Products and Services
Recommended Skills
Business Etiquette / Complaint Handling / Excel (Advanced) / Telephone Response Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because mistakes in filling out contract documents or data input errors are not tolerated. |
| Communication Skills | High communication skills are required for customer service and explanation tasks. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Mostly routine work, so creative thinking is not greatly required. |
| Physical Stamina & Endurance | Primarily desk work with low physical demands. |
Related Qualifications
- Bookkeeping Certification Level 3
- FP (AFP/CFP)
- Money Lending Business Operator
Aliases
- Consumer Finance Counter Staff
- Financial Counter Clerk
- Loan Reception Clerk
Related Jobs
- Bank Counter Clerk
- Credit Card Reception Clerk
- Credit Union Reception Clerk