Concierge (Hotel)
こんしぇるじゅ
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Customer Service Staff
Summary
A profession that provides support such as travel arrangements, restaurant bookings, and transportation guidance in response to guests' requests at accommodation facilities.
Description
Hotel concierges respond to guests' inquiries and requests, providing tourist guidance, restaurant and ticket arrangements, transportation bookings, and event information. They accurately identify customer needs and deliver personalized services to enhance customer satisfaction. Multilingual proficiency and local knowledge are required, and they collaborate with teams and other departments to support guests' stays.
Future Outlook
With the increase in inbound demand and the growing emphasis on high-value-added services, demand for specialized concierges is expected to remain stable.
Personality Traits
Able to Respond Flexibly / Attentive / Bright and Positive / Calm and Composed / Sociable
Work Style
Full-time / Shift / Two Days Off Per Week / Uniform Required
Career Path
Concierge Assistant → Junior Concierge → Senior Concierge → Concierge Chief → Hotel Manager
Required Skills
Basic PC Operation / Communication Skills / Customer Service Etiquette / Language Proficiency / Problem Solving
Recommended Skills
CRM System Operation / Local Culture Understanding / Multilingual Skills / Tour Planning / Tourist Site and Transportation Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly accommodate diverse guest needs and changing situations. |
| Attention to Detail & Accuracy | Essential to incorporate detailed requests without omission and prevent errors. |
| Communication Skills | Essential for building good relationships with guests of diverse nationalities and preferences. |
| Planning & Organization | Required to manage and coordinate multiple arrangement tasks simultaneously. |
| Problem Solving | Essential for responding quickly and appropriately to sudden requests or issues. |
| Stress Tolerance | Necessary due to high mental stress during peak periods or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Primarily involves basic amount calculations, with no need for advanced numerical analysis. |
Related Qualifications
- Hotel Business Operations Certification
- Service Hospitality Certification
- TOEIC
Aliases
- Concierge Staff
- Guest Concierge
- Hotel Concierge
Related Jobs
- Bell Person
- Front Desk Staff
- Hotel Manager
- Tour Guide