Concierge (Department Store)
こんしぇるじゅ（ひゃっかてん）
Industry & Occupation
Classification
Summary
A job that provides high-quality services by guiding visitors at the information counter in department stores, handling inquiries, suggesting gifts, etc.
Description
Department store concierges work at the comprehensive information counter inside department stores, handling visitor guidance and inquiries. They improve customer satisfaction through diverse tasks such as introducing stores and floors, gift suggestions and wrapping, reservation arrangements, and troubleshooting. They are required to have strong communication skills and a precise service mindset to accurately understand customer needs and provide premium hospitality. After joining, they continuously learn product knowledge and service manners, and carry out tasks in collaboration with teams and other departments.
Future Outlook
With department store renovations and increasing inbound tourists, demand for high-value face-to-face services is expanding. The market value of concierges with online customer service and multilingual skills will continue to rise.
Personality Traits
Can provide polite service / Can respond flexibly / Has hospitality / Has strong sense of responsibility
Work Style
Career Path
Junior concierge → Senior concierge → Chief concierge → Service department manager → Store manager
Required Skills
Basic PC operation / Communication skills (customer service) / Product knowledge / Telephone response skills
Recommended Skills
Complaint handling / Foreign language support / Presentation skills / Wrapping techniques
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because visitors' requests and situations change frequently. |
| Attention to Detail & Accuracy | Because it is necessary to accurately grasp and provide detailed requests and information. |
| Communication Skills | Because it is necessary to communicate smoothly with customers. |
| Learning Agility & Knowledge Acquisition | Because it is necessary to learn new products and service contents. |
| Problem Solving | Because it is necessary to respond quickly to customers' diverse requests and troubles. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because there are few opportunities for advanced numerical analysis such as sales management. |
Related Qualifications
- Secretary Certification
- Service Manners Certification
Aliases
- Department store concierge
Related Jobs
- Hotel concierge
- Receptionist
- Salesperson