Company/Organization Reception Staff
かいしゃ・だんたいうけつけがかり
Industry & Occupation
Classification
Summary
A clerical role handling front desk services such as visitor reception, phone response, and guidance at companies and organizations.
Description
Company/organization reception staff serve as the front desk for companies and organizations, managing visitor responses, phone handling, visitor registration and entry procedures, booking and guiding to conference rooms or reception areas, distributing materials to visitors, operating reception systems and internal phones, sorting and receiving mail and deliveries. They also handle communication coordination with other departments and visitors, general document and supplies management, requiring hospitality skills that influence the company's image to visitors.
Future Outlook
With corporate globalization and strengthened security, demand for reception staff with specialized skills remains stable. While AI chatbots and automated reception systems improve efficiency, personalized human responses continue to be required.
Personality Traits
Flexible and adaptable / Neat and clean appearance / Polite and courteous / Sociable / Strong sense of responsibility
Work Style
Contract employee / Contract worker / Full-time employee / Part-time / Shift work
Career Path
Reception staff → Senior receptionist → General affairs → Secretary → Front desk manager
Required Skills
Business manners / Customer service manners / Document creation / Office software / Phone handling / Reception system operation
Recommended Skills
Communication skills (English) / Multilingual support / OA equipment operation / Time management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Requires accurate handling of visitor information and messages. |
| Communication Skills | Accurate and courteous communication is essential for visitor responses and phone handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Requires little advanced logical analysis. |
| Creativity & Ideation | Primarily involves routine responses rather than creative thinking. |
| Numerical & Quantitative Analysis | Numerical management is limited. |
| Physical Stamina & Endurance | Mainly standing work or desk work with low physical load. |
Related Qualifications
- Business Manners Certification
- Microsoft Office Specialist (MOS)
- Secretarial Skills Proficiency Test
Aliases
- Front desk staff
- Reception staff
Related Jobs
- Concierge
- General clerk
- Guide
- Secretary