Companion (Server)
こんぱにおん（きゅうじにん）
Industry & Occupation
Classification
Summary
Occupation responsible for serving food and drinks and providing customer service at banquets and events.
Description
Companions (servers) are professionals who handle serving and clearing food and drinks, beverage service, venue guidance, etc., for customers at banquets, parties, exhibitions, corporate events, and more. They greet attendees with smiles, provide high-quality hospitality, contribute to creating the event atmosphere, and enhance the company image. They are also required to manage attire and appearance, coordinate within the team, and handle emergencies and complaints.
Future Outlook
Stable demand is expected with the recovery of domestic and international tourism needs and event hosting. Meanwhile, as self-order terminals and robots are introduced, the value of personnel with uniquely human high-level customer service skills, language abilities, and specialized knowledge is increasing.
Personality Traits
Attentive / Cheerful Personality / Flexible / Patient / Sociable
Work Style
Contract Employee / Dispatched / Full-time Employee / Part-time / Shift Work
Career Path
Event Staff → Service Leader → Floor Manager → Hotel Front Desk → Banquet Service Manager
Required Skills
Cash Handling / Customer Service Manners / Serving Techniques / Table Setting
Recommended Skills
Communication Skills (Complaint Handling) / Language Skills / Wine and Cocktail Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to quickly respond to diverse customer needs and environments. |
| Attention to Detail & Accuracy | Meticulous attention is needed for accurate serving and seat management. |
| Communication Skills | Essential to communicate smoothly with diverse customers and accurately understand their requests. |
| Physical Stamina & Endurance | Physical stamina needed for long hours of standing work and carrying heavy trays. |
| Stress Tolerance | Required to withstand pressure during busy times. |
| Collaboration & Teamwork | Coordination is essential for operations involving multiple people. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Advanced logical thinking is not required; judgments are mainly based on experience and manuals. |
| Numerical & Quantitative Analysis | Advanced mathematical skills are minimal; mainly simple calculations. |
Related Qualifications
- Food Hygiene Manager
- Service Hospitality Practical Certification
Aliases
- Banquet Staff
- Event Companion
- Party Companion
Related Jobs
- Bartender
- Hotel Room Attendant
- Receptionist
- Waiter