Commuter Pass Sales Clerk
ていきけんはつばいじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Clerical job at counters of railway companies etc., handling commuter pass sales, fare calculations, and ticket issuance processing.
Description
Commuter pass sales clerks perform commuter pass sales operations at counters of railway or bus operators. They confirm travel sections and usage periods from customers and operate the fare calculation system to issue tickets. They also handle cash and IC cards, respond to refunds and lost ticket applications, monitor ticket vending machines and manage sales proceeds, requiring accurate and courteous customer service.
Future Outlook
Although counter operations are on a decreasing trend due to the spread of IC card commuter passes and online sales, needs for elderly support and face-to-face services continue to exist. Acquisition of skills in diverse sales channels and IT is required.
Personality Traits
Mild-Mannered / Patient / Polite and Courteous / Strong Sense of Responsibility
Work Style
Full-time / Shifts / Station Counter Duty / Weekends and Holidays Duty
Career Path
Station Clerk (Commuter Pass Sales) → Station Attendant → Station Duty Section Chief → Station Master
Required Skills
Basic PC Operation / Cash Handling / Fare Calculation / Terminal Operation
Recommended Skills
Communication Skills (Team) / Complaint Handling / Customer Service Etiquette / Foreign Language Support (English)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because inaccurate handling of fares or travel sections can lead to trouble. |
| Communication Skills | High communication skills are required for customer interactions. |
| Stress Tolerance | Because calmness is required during crowded times or trouble handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Work is mainly done following set procedures, with few opportunities to demonstrate creativity. |
Aliases
- Commuter Pass Counter Clerk
- Commuter Pass Sales Staff
Related Jobs
- Counter Staff
- Passenger Guidance Staff
- Ticket Sales Clerk