Commercial facility guide staff
しょうぎょうしせつあんないがかり
Industry & Occupation
Classification
Summary
A customer service job at the information counter in commercial facilities, providing guidance and handling inquiries for visitors.
Description
Commercial facility guide staff welcome visitors at information counters in shopping malls or commercial buildings, providing store guidance within the facility, directions and equipment usage instructions, event information, lost and found services, and other inquiries. In many cases, they also handle in-facility announcements, surrounding area guidance, and evacuation guidance during emergencies, contributing to improving the overall image of the facility. For foreign visitors, multilingual guidance or the use of translation tools may be required.
Future Outlook
With the increase in foreign visitors to Japan and the expansion of experiential services, language support and hospitality will be required, while integration with digital signage and automated guidance systems will advance, making hybrid human-machine responses the mainstream.
Personality Traits
Able to respond flexibly / Calm demeanor / Good interpersonal skills / Kind
Work Style
Career Path
Information staff leader → Floor manager → Facility operations manager → Area manager
Required Skills
Basic PC operation (guidance system) / Communication skills / Customer service manners / Map and route guidance skills
Recommended Skills
Complaint handling / Foreign language skills / Service Hospitality Certification / Tourist guidance knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to accurately understand facility layouts and customer requests to prevent guidance errors. |
| Communication Skills | Because smooth dialogue with visitors is necessary to accurately convey information. |
| Stress Tolerance | Because it is necessary to maintain calmness during busy crowds or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Basically, responses follow existing guidance, so creativity requirements are low. |
| Numerical & Quantitative Analysis | Because no handling of money or complex numerical calculations. |
Related Qualifications
- Service Hospitality Certification
Aliases
- Guide staff
- Information staff
- Shopping mall information
Related Jobs
- Guidance worker
- Information staff
- Reception staff