Coffee Shop Manager
きっさてんしはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
Oversees all aspects of coffee shop operations, including staff management, sales and cost control, and customer service improvements to maintain and enhance store profitability and quality.
Description
The coffee shop manager, as the person in charge of store operations, handles staff recruitment, training, and shift management; ordering and inventory control of ingredients and supplies; profit management through sales and cost analysis; and improvements in customer service quality. They attract customers through menu development and store event planning, while maintaining close communication with staff to improve operational efficiency and customer satisfaction.
Future Outlook
With the expansion and diversification of the cafe market and changing customer needs, management skills that enhance expertise and brand value are required. Store operations incorporating new strategies such as digital marketing and sustainability initiatives will be key in the future.
Personality Traits
Can Respond Flexibly / Has Hospitality / Has Leadership / Strong Sense of Responsibility
Work Style
Shift Work / Standing Work / Store Duty / Weekends and Holidays Work
Career Path
Assistant Manager → Store Manager → Area Manager → Headquarters Staff
Required Skills
Customer Service / Inventory Management / Ordering Tasks / Sales Analysis / Shift Scheduling / Staff Management
Recommended Skills
Cost Management / Marketing Knowledge / Menu Development / SNS Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because they interact daily with staff and customers. |
| Initiative & Leadership | Because a proactive attitude is required for store improvements and promotional planning. |
| Planning & Organization | Because shift management, ordering plans, and planning to achieve sales targets are necessary. |
| Stress Tolerance | Because stable responses are required even in high-pressure situations such as busy periods or handling complaints. |
Related Qualifications
- Food Hygiene Supervisor
Aliases
- Cafe Manager
- Coffee Shop Manager
Related Jobs
- Barista
- Hotel Front Manager
- Restaurant Manager