Hostess (Club)
せっきゃくがかり（くらぶ）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Hospitality Entertainment Workers and Geisha
Summary
A job that provides food and beverage services and hospitality through conversation to customers in a luxurious club atmosphere.
Description
Club hostesses welcome customers at club venues, provide drinks and food while engaging in conversation to offer hospitality. They handle greetings upon arrival, seating guidance, order taking, drink preparation arrangements, table service, maintenance of customer service manners and personal appearance, billing, and customer data management. In high-end clubs, they also handle VIP customer service, support for membership-based store operations, and assistance with store management tasks, working primarily nights and weekends on a shift basis.
Future Outlook
With declining birthrates, aging population, and increasing leisure time, demand for high-end clubs targeting affluent customers is expected to remain stable, but may be affected by labor shortages and restrictions on operating hours due to work style reforms.
Personality Traits
Adaptable / Attentive / Cheerful Personality / Has Hospitality / Patient
Work Style
Contract Work / Full-time Employment Path / Night / Part-time / Shift
Career Path
Junior Staff → Senior Staff → Chief → Store Manager → Area Manager
Required Skills
Cash Management (Register Operation) / Communication Skills / Drink Service Techniques / Hospitality / Personal Appearance
Recommended Skills
Bartending Skills / English (Basic) / Service Hospitality Certification / Sommelier Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Flexible response to various customer types and situations is necessary. |
| Attention to Detail & Accuracy | Meticulous attention and accurate service provision are required. |
| Communication Skills | Smooth communication with diverse customer types and understanding their needs is necessary. |
| Learning Agility & Knowledge Acquisition | Acquiring wine knowledge and manners, and continuously improving is necessary. |
| Stress Tolerance | Maintaining composure during busy times or handling complaints is necessary. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Advanced analytical skills are not required. |
Related Qualifications
- Service Hospitality Certification
Aliases
- Club Staff
- Host
- Hostess
Related Jobs
- Bartender
- Hotel Front Staff
- Restaurant Hall Staff
- Sommelier