Cleaning Reception and Delivery Clerk
クリーニングうけつけ・うけわたしじむいん
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales-Related Occupations
- Minor : Laundry Service Counter Staff
Summary
Job responsible for clerical work and customer service from reception to delivery at the cleaning shop counter.
Description
Cleaning reception and delivery clerks receive clothing and fabric products from customers at the store counter, check for stains and item types, issue and manage invoices, and provide guidance on completion dates and charges. They also perform inspection and tagging of finished items, delivery, cash transactions, phone responses, complaint handling, and simple PC input. In some cases, they may also serve as delivery staff and handle pick-up and delivery using vehicles.
Future Outlook
While demand for clothing cleaning remains stable, the spread of automatic reception machines and online orders will advance business efficiency, making customer service quality and added value services through ICT utilization the key to competitiveness.
Personality Traits
Able to provide bright and courteous customer service / Attentive to others / Strong sense of responsibility
Work Style
Contract Employee / Full-time Employee / Part-time and ALBA OK / Shift / Weekend and Holiday Work
Career Path
Junior Staff → Store Manager → Supervisor → Franchise Owner
Required Skills
Basic PC Operation / Cash Transactions / Customer Service Manners / Invoice Processing / Phone Handling
Recommended Skills
Cleaning Knowledge / Ordinary Motor Vehicle Driver's License
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Necessary to discern clothing stains and types to prevent invoice errors. |
| Communication Skills | To accurately understand customer needs through dialogue. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Requires little advanced analytical judgment. |
| Creativity & Ideation | Mainly routine tasks, so little creativity is required. |
Aliases
- Cleaning Counter Staff
- Cleaning Reception Staff
- Laundry Reception
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