Cinema manager (primarily engaged in customer service work)
えいがかんしはいにん
Industry & Occupation
Classification
Summary
A cinema manager oversees the operation and management of a movie theater and customer services. They handle a wide range of tasks including ticket sales, customer response, sales management, staff training, safety management, etc., to provide a comfortable viewing environment.
Description
A cinema manager oversees all customer services including ticket sales and customer response, as well as sales management, budget management, staff recruitment, training and shift management, safety and hygiene management, facility maintenance and equipment inspections, customer complaint handling, planning and operation of various event screenings, and more. They also collaborate with headquarters and screening technology departments to adjust screening schedules, promote promotional measures, improve customer satisfaction, and ensure smooth facility operations.
Future Outlook
The movie theater industry is facing intensified competition for audiences due to the spread of streaming services, but demand is increasing for premium seats, event screenings, and experiential services. Demand for talent that can improve services and differentiate is expected to remain stable.
Personality Traits
Attentive to others / Can respond flexibly / Has leadership / Likes interacting with people / Strong sense of responsibility
Work Style
Contract employees / Mostly full-time hires / Night shifts / Shift work / Weekends and holidays
Career Path
Ticket counter staff → Floor staff → Assistant manager → Manager → Area manager → Headquarters staff (operations planning)
Required Skills
Complaint handling / Customer response skills / Safety and hygiene management / Sales and budget management / Shift management / Staff management
Recommended Skills
Communication skills (English) / Data analysis (statistics) / Event planning / Marketing / Projection work
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Need to communicate smoothly with diverse customers and staff. |
| Initiative & Leadership | Leadership is required to lead the team and oversee the site. |
| Planning & Organization | Necessary for planning and executing rotations and event plans. |
| Stress Tolerance | Need to overcome stressful situations such as handling crowds during peak periods and complaint processing. |
Aliases
- Cinema manager
- Movie theater manager
- Theater manager
Related Jobs
- Area manager
- Assistant manager
- Entertainment facility manager
- Floor staff
- Ticket counter staff