CE (Customer Engineer: Electrical Machinery and Equipment Repair)
シーイー（カスタマーエンジニア：でんききかいきぐしゅうり）
Industry & Occupation
Classification
Summary
A technical job involving installation, inspection, maintenance, and repair of electrical machinery and equipment at customers' factories and facilities.
Description
Customer engineers visit customer sites to handle a wide range of tasks, including installation, inspection, fault diagnosis, repair, and maintenance of electrical machinery and equipment such as electric motors, generators, and industrial robots. During regular inspections, they conduct preventive maintenance to detect and report early signs of abnormalities. In the event of failures, they use testers or multimeters to identify causes and perform parts replacement or adjustments. Additionally, creating work reports, explaining usage and maintenance methods to customers, and providing technical support are important duties. They acquire the latest knowledge in line with the evolution of products and technologies while complying with safety standards and regulations.
Future Outlook
Demand for specialized skills is increasing due to the advancement and IoT integration of industrial equipment. Role changes are expected with the introduction of remote diagnostics and preventive maintenance systems.
Personality Traits
Able to Respond Flexibly / Able to Take Initiative / Excellent Communication Skills / Strong Sense of Responsibility
Work Style
Career Path
Junior Customer Engineer → Senior Customer Engineer → Service Team Leader → Service Manager → Technical Trainer
Required Skills
Electrical Circuit Knowledge / Fault Diagnosis / Mechanical Structure Understanding / Multimeter Operation / Piping and Wiring Work
Recommended Skills
Control Circuit Design / IT Network Basics / PLC Programming / Reading English Technical Documents
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to diverse site conditions and products. |
| Attention to Detail & Accuracy | Because overlooking details can lead to failures. |
| Communication Skills | To accurately listen to and explain customer requests and failure situations. |
| Initiative & Leadership | To autonomously judge and advance work at the site. |
| Problem Solving | To quickly identify failure causes and implement solutions. |
Related Qualifications
- Machine Maintenance Skills Test (Grade 2)
- Second-Class Electrician
Aliases
- Field Engineer
- Maintenance Engineer
- Service Engineer
Related Jobs
- Equipment Maintenance Technician
- Field Service Engineer
- Maintenance Technician
- Service Engineer