CE (Customer Engineer: Computer-Related Equipment)
しーいー（かすたまーえんじにあ：こんぴゅーたーかんけいきき）
Industry & Occupation
Classification
Summary
Technical job involving installation, maintenance, repair, and troubleshooting of computer equipment at companies or customer sites. Handles a wide range including hardware, peripherals, and simple software configurations.
Description
Customer Engineers (CE) visit customer sites such as companies and public institutions to handle installation, maintenance, and repair of computers, peripherals, and network equipment. Performs a wide range of tasks including hardware diagnostics, parts replacement, OS installation, network configuration, and software troubleshooting, with on-site prompt responses required. Emergency responses demand high stress tolerance and flexible adaptability.
Future Outlook
With the spread of IoT and cloud devices, demand for field services is changing. The value of CEs skilled in advanced equipment and security increases.
Personality Traits
Able to respond flexibly / Customer-oriented / Strong sense of responsibility
Work Style
Business Trips / Customer Site Residency / On-call / Remote Support / Shift Work
Career Path
Customer Engineer → Team Leader → Service Manager → Technical Trainer → Field Engineer Manager
Required Skills
Hardware Diagnosis and Repair / Network Basics / OS Configuration / Remote Support Tool Operation
Recommended Skills
Basic Electrical and Electronics Knowledge / Firmware Updates / Reading English Technical Documents / SLA Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Customer site environments and equipment configurations differ by site, so quick adaptation is necessary. |
| Attention to Detail & Accuracy | Because small parts or configuration errors can lead to equipment failures. |
| Communication Skills | Essential ability to directly communicate with customers and accurately grasp and report situations. |
| Learning Agility & Knowledge Acquisition | Required to acquire and adapt to new products and the latest technologies. |
| Problem Solving | Need the ability to quickly identify and resolve various failure causes. |
| Stress Tolerance | Frequent responses under pressure such as emergency shutdowns or deadline compliance. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Work mostly follows procedures and manuals, so creative thinking is not particularly required. |
| Numerical & Quantitative Analysis | Little advanced mathematical analysis required; basic calculations suffice. |
Related Qualifications
- CCNA
- CompTIA A+
- Fundamental Information Technology Engineer Examination
- IT Passport Examination
Aliases
- Field Engineer
- Service Engineer
Related Jobs
- Network Engineer
- Operations and Maintenance Engineer
- Support Engineer
- Systems Engineer