Catalog Sales Store Manager
かたろぐはんばいてんちょう
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Retail and Wholesale Store Managers
- Minor : Retail Store Managers
Summary
Catalog sales store managers handle the operation and management of stores dealing with catalog products, performing a wide range of management tasks including sales management, inventory management, staff development, and customer service.
Description
Catalog sales store managers oversee store layout, staff management, inventory and ordering, sales analysis, and customer service at stores (showrooms) operated by catalog mail-order companies. They formulate sales plans to achieve sales targets, provide instructions and training to staff, implement promotional campaigns, and optimize store layouts. Additionally, they enhance customer satisfaction through proposal-based sales leveraging product knowledge and complaint handling, while collaborating with other stores and headquarters on data analysis and inventory adjustments to realize efficient store operations.
Future Outlook
With the expansion of e-commerce and online sales, catalog sales stores are emphasizing omni-channel strategies that combine physical and digital elements. Demand is increasing for store managers skilled in digital marketing and data analysis.
Personality Traits
Able to Respond Flexibly / Customer-Oriented / Has Leadership / Strong Sense of Responsibility
Work Style
Flex System (Company Dependent) / Overtime Available / Remote / Shift Work / Store Assignment
Career Path
Assistant Manager → Store Manager → Area Manager → Sales Headquarters Manager → Headquarters Planning Department
Required Skills
Customer Service / Inventory Management / PC Operation / Product Knowledge / Sales Analysis / Sales Promotion Planning / Staff Management
Recommended Skills
CRM System / Communication Skills (English/Foreign Customer Service) / Digital Marketing / SNS Operation
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accurate management of catalog information and inventory quantities is important. |
| Communication Skills | Smooth interactions with staff and customers are essential. |
| Initiative & Leadership | Spontaneous improvement proposals are needed for sales growth. |
| Planning & Organization | For effective sales planning and inventory management. |
| Problem Solving | Required for handling customer complaints and inventory shortages. |
| Stress Tolerance | Necessary for sales pressure and complaint handling. |
| Collaboration & Teamwork | Necessary to unite the team and lead it to achieve goals. |
Related Qualifications
- Japan Chamber of Commerce Bookkeeping Level 3
- Sales Specialist (Japan Chamber of Commerce and Industry)
Aliases
- Catalog Sales Manager
- Catalog Store Manager
Related Jobs
- Area Manager
- EC Store Operations Manager
- Retail Store Manager
- Sales Staff