Caseworker (Welfare Office: Current Staff)
けーすわーかー（ふくしじむしょ：げんぎょういん）
Industry & Occupation
Classification
Summary
A profession in welfare offices that responds to consultations from people in financial distress, the elderly, disabled individuals, etc., creates support plans, and coordinates welfare services.
Description
Caseworkers (Welfare Office: Current Staff) are staff belonging to welfare offices who handle consultation support for households in financial distress, the elderly, disabled persons, etc. They evaluate users' needs through home visits and interviews, and formulate support plans based on assessments. They coordinate welfare service usage in collaboration with related organizations and community resources, and conduct case conferences. They perform monitoring and record management to provide appropriate support in compliance with laws and regulations. This also includes surveys and analysis for improving community welfare, as well as consultation counter duties.
Future Outlook
Due to an aging population and increasing financial distress, the demand for consultation support is on the rise. Operations are expected to diversify and become more sophisticated, including remote consultations using ICT and preventive support through data analysis.
Personality Traits
Can Think Objectively / Has Empathy / Has High Ethics / Has Mental Toughness / Has Patience
Work Style
Counter and Home Visits Combined / Full-time / Local Government Public Servant / OJT Training
Career Path
Caseworker (Current Staff) → Chief Caseworker → Deputy Chief/Section Chief → Division Chief/Division Chief Assistant → Welfare Office Director
Required Skills
Administrative Procedures / Case Management / Communication Skills (Interpersonal) / Consultation Techniques (Active Listening) / Office Software / Record and Report Writing / Welfare Regulations Knowledge
Recommended Skills
Counseling / Crisis Intervention / Mental Health Care / Negotiation and Adjustment Skills / Network Building
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because compliance with laws and accuracy of records directly impact support quality. |
| Communication Skills | Essential for building trusting relationships with users and related parties. |
| Planning & Organization | Required due to the need for the ability to plan and coordinate diverse support plans. |
| Problem Solving | Necessary because devising support measures to resolve complex life issues is required. |
| Stress Tolerance | Required to withstand mental stress from consultation work and emergency responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Primarily focused on qualitative support, with minimal high-level mathematical analysis. |
Related Qualifications
- Certified Social Worker
- Psychiatric Social Worker
- Social Welfare Officer Appointment Qualification
Aliases
- Life Support Consultant
- Welfare Consultant
Related Jobs
- Certified Social Worker
- Psychiatric Social Worker
- Social Worker