Cargo reception clerk
かもつうけつけじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Handles clerical procedures from cargo receipt to shipment, responsible for document creation, customer service, and system input.
Description
Cargo reception clerks handle a series of procedures related to the receipt and delivery of cargo entrusted by shippers or carriers. They create transportation instruction sheets and customs documents, calculate freight charges, input data into systems, and organize bills, requiring accurate information management. They also handle customer inquiries, adjust delivery schedules, and coordinate with warehouses and transportation departments to ensure smooth cargo flow.
Future Outlook
Cargo handling volume is on an increasing trend due to the expansion of the EC market. As business digitization progresses, the importance of system operation skills and language abilities will increase.
Personality Traits
Able to respond flexibly / Calm and composed / Polite and courteous / Strong sense of responsibility
Work Style
Counter duties / Desk work / In-company work / Office work / Shift work
Career Path
Senior cargo clerk → Team leader → Logistics coordinator → Logistics manager → Operations manager
Required Skills
Basic PC operation / Document creation and management / Freight calculation / Logistics management system operation
Recommended Skills
Communication skills / Communication skills (English) / Complaint handling / Time management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Cargo volumes and schedule changes occur frequently, requiring quick responses. |
| Attention to Detail & Accuracy | Errors in document entry or input can lead to problems. |
| Communication Skills | Frequent interactions with customers and carriers require accurate communication. |
| Problem Solving | Requires identifying causes and taking measures for delivery issues and complaints. |
| Stress Tolerance | Stressful situations occur during peak periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Work is mainly based on manuals, with little need for creative thinking. |
| Physical Stamina & Endurance | Mainly counter work, so physical demands are low. |
Aliases
- Cargo reception clerk
- Cargo reception staff
Related Jobs
- Logistics manager
- Passenger reception clerk
- Transportation clerk
- Warehouse manager