Telephone Operator (Inbound Operations)
でんわおぺれーたー（じゅしんぎょうむ）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
A job that receives phone inquiries from customers, provides guidance on products or services, solves problems, and handles reception tasks.
Description
Telephone Operators (Inbound Operations) receive calls from customers and handle order reception, product/service explanations, troubleshooting, and complaint processing. They are required to respond quickly and accurately based on internal systems and manuals, with clear speech, easy-to-understand articulation, and PC operation skills for data entry. Additionally, flexibility to meet diverse customer needs and stress tolerance are important.
Future Outlook
While the introduction of AI and chatbots will advance the automation of simple responses, the demand for human handling of complex inquiries and to improve customer satisfaction is expected to continue.
Personality Traits
Attentive / Cheerful Personality / Good Listener / Honest / Patient
Work Style
Call Center / Part-time / Remote / Shift Work
Career Path
Operator → Leader → Supervisor → Manager → Quality Control Staff
Required Skills
Basic PC Operation / Business System Operation / Listening Skills / Telephone Response / Typing Skills
Recommended Skills
Business Japanese / CRM Tools / Communication Skills Training / Stress Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly handle a variety of inquiries. |
| Attention to Detail & Accuracy | Incorrect guidance directly leads to decreased customer satisfaction. |
| Communication Skills | Advanced dialogue skills are required for smooth interactions with customers. |
| Stress Tolerance | Due to handling complaints and high workloads. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Responses are mainly based on manuals, so original ideas are not particularly required. |
| Numerical & Quantitative Analysis | Advanced mathematical analysis is not required. |
| Physical Stamina & Endurance | Mainly desk work with little heavy labor. |
Aliases
- Call Center Operator
- Inbound Operator
- Telephone Reception Staff
Related Jobs
- Call Center SV
- Customer Support
- Information Staff
- Telephone Operator (Outbound Operations)