Cabin Attendant (Passenger Aircraft)
きゃくしつじょうむいん（りょかくき）
Industry & Occupation
Classification
Summary
A profession responsible for passenger service, safety management, and service provision in the cabin of passenger aircraft.
Description
Cabin attendants (passenger aircraft) are professionals who ensure the safety and comfort of passengers in the cabin of passenger aircraft. They handle a wide range of responsibilities from boarding procedures and seat guidance to meal and beverage services, in-flight sales, and evacuation guidance and lifesaving measures in emergencies. They perform safety demonstrations and in-cabin announcements for passengers, and multilingual support utilizing cross-cultural understanding is required. After joining the company, they undergo training in safety procedures, hospitality manners, languages, and emergency lifesaving. Physical stamina and mental resilience are necessary to cope with shift work, jet lag, and long hours.
Future Outlook
Stable demand continues due to the expansion of international routes and LCCs, and the increase in inbound demand. Transformation of in-flight services due to digitalization and strengthening of multilingual capabilities are required.
Personality Traits
Can provide bright and polite customer service / Can respond flexibly / Has cooperativeness / Has hospitality / Has stress tolerance
Work Style
Domestic and International Flights / Lodging Duty / Long Hours / Shift / Uniform
Career Path
New Cabin Attendant → Senior Cabin Attendant → Chief Purser → Instructor/Training Instructor → Ground Position (Operations Management/Training Staff)
Required Skills
Communication Skills / Emergency Response / English Conversation / Implementation of Safety Management Procedures / Service Manners
Recommended Skills
Cross-cultural Communication / Emergency Lifesaving Knowledge / Hospitality Manners / Multilingual Support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to flexibly respond to flight schedules and environmental changes. |
| Attention to Detail & Accuracy | Accuracy is required for safety procedures and meticulous service. |
| Communication Skills | Smooth communication with passengers and crew is essential. |
| Physical Stamina & Endurance | Because physical strength is needed for long hours of standing work and handling heavy luggage. |
| Problem Solving | Quick judgment is required in emergencies or when troubles occur. |
| Stress Tolerance | Due to high mental stress from long flights and handling complaints. |
| Collaboration & Teamwork | Cooperation with in-flight crew and ground staff is indispensable. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because flexible response is emphasized over logical analysis. |
| Numerical & Quantitative Analysis | Because numerical calculations are not often required in the job. |
Aliases
- CA
- Cabin Crew
- Flight Attendant
Related Jobs
- Airplane Pilot
- Ground Staff
- Purser
- Tour Conductor