Burger Shop Manager (Primarily Engaged in Customer Service Work)
ハンバーガーてんマネージャー
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Restaurant Managers
Summary
A service position as the store manager of a burger shop, primarily handling customer service responses, staff management, and sales management.
Description
The burger shop manager takes on the role of maintaining and improving the quality of customer service to ensure smooth store operations. In addition to greeting customers, taking orders, handling payments, and processing complaints, they are responsible for a wide range of tasks including staff shift creation, education and guidance, sales tallying and analysis, inventory management, and store cleaning. They also contribute to improving the overall store performance by setting sales targets and planning promotions.
Future Outlook
Due to intensifying competition in the food service industry, improvements in customer experience and service quality are increasingly demanded. Personnel equipped with both IT skills and management abilities, such as the introduction of digital order systems and customer analysis, will become important in the future.
Personality Traits
Able to Respond Flexibly / Ambitious / Attentive / Cheerful Personality / Strong Sense of Responsibility
Work Style
Full-time / Part-time / Shift / Store Duty
Career Path
Store Staff → Store Manager Candidate → Chain Store Manager → Area Manager → Headquarters Staff (Operations Planning)
Required Skills
Complaint Handling / Customer Service / Inventory Management / Sales Analysis / Shift Creation / Staff Education and Guidance
Recommended Skills
Communication Skills (English) / Leadership / Marketing / POS Operation / Sales Promotion
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth communication with customers is required. |
| Initiative & Leadership | Because initiative is needed for identifying issues and proposing improvements. |
| Physical Stamina & Endurance | Because physical stamina is needed to endure long hours of standing work and busy period tasks. |
| Planning & Organization | Because planning and organizational skills are required for shift management, sales planning, etc. |
| Problem Solving | To respond quickly to customer complaints and troubles. |
| Stress Tolerance | Because of working in stressful environments such as busy periods and complaint handling. |
| Collaboration & Teamwork | To carry out tasks in cooperation with staff. |
Related Qualifications
- Food Hygiene Manager
Aliases
- Burger Shop Manager
- Fast Food Restaurant Manager
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- Cafe Manager
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- Store Operations Staff