Broadcast reception fee collector
ほうそうじゅしんりょうしゅうきんにん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Field Clerical Occupations
- Minor : Bill Collectors
Summary
A field clerical job that involves visiting homes individually to collect broadcasting reception fees such as those for NHK.
Description
Broadcast reception fee collectors mainly visit NHK broadcasting reception contract holders to accept cash payments for reception fees or applications to switch to direct debit, and issue and collect receipts. They also handle contract renewals, reminders for unpaid amounts, guidance on payment methods, and more, requiring accurate money transactions and record management. Field visits are frequent, making customer service and communication skills important.
Future Outlook
Due to the spread of online contracts and direct debit, opportunities for in-person collections are on a decreasing trend, but tasks that leverage face-to-face explanatory abilities to build trust are required.
Personality Traits
Cheerful and sociable / Patient / Polite and courteous / Trustworthy
Work Style
Career Path
Collection staff → Area leader → Supervisor → Sales management position
Required Skills
Contract document preparation / Customer service / Money transactions
Recommended Skills
Basic PC operation / Direct debit procedures
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because dialogue with customers is the main task. |
| Physical Stamina & Endurance | Because there are many long hours of visits and walking, physical stamina is necessary. |
| Stress Tolerance | Because refusals are frequent, stress tolerance is required. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Because advanced logical thinking such as data analysis is not required. |
| Creativity & Ideation | Because creative thinking is not particularly required. |
| Learning Agility & Knowledge Acquisition | Because there is little learning of specialized knowledge. |
| Numerical & Quantitative Analysis | Because calculation tasks are few. |
Related Jobs
- Bill collector
- Door-to-door salesperson
- Sales position