Broadcast Receiving Fee Collection Clerk
ほうそうじゅしんりょうしゅうのうじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Cash Handling Clerks
Summary
Administrative role handling billing for broadcast receiving fees, payment management, and dunning of unpaid parties.
Description
Broadcast Receiving Fee Collection Clerks issue bills for public broadcast receiving fees (NHK), accept payments, manage payments, and perform dunning procedures for unpaid parties. In addition to customer support via phone and dunning notices, they process direct debit data and convenience store payment slips, input data into internal systems, and manage ledgers. They handle customer inquiries and complaints, requiring precise and courteous communication along with careful attention when handling money.
Future Outlook
Receiving fee collection operations will see advances in online payments and automation due to digital transformation (DX), but needs for individual handling of delinquents and complaint responses will remain. In the future, efficiency using digital tools and customer support skills will be required, with some tasks potentially replaced by AI or outsourcing.
Personality Traits
Excellent Communication Skills / Patient / Polite and Courteous / Strong Sense of Responsibility
Work Style
Contract Employee / Office Work / Permanent Employee / Shift Work
Career Path
Broadcast Receiving Fee Collection Clerk → Section Chief/Leader → Management Position → General Administrative Position
Required Skills
Basic PC Skills / Data Entry / Document Management / Phone Support
Recommended Skills
Bookkeeping Grade 3 / Customer Support Skills / Excel (Advanced)
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accuracy to prevent errors is essential when handling money. |
| Communication Skills | Appropriate word choice is important in customer support. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, so creativity is not particularly required. |
| Physical Stamina & Endurance | Mainly desk work, with little physical burden. |
Related Qualifications
- Japanese Chamber of Commerce Bookkeeping Certification Grade 3
- MOS（Microsoft Office Specialist）
Aliases
- Collection Clerk
- Receiving Fee Collection Clerk
Related Jobs
- Call Center Staff
- Collection Clerk
- General Administrative Clerk