Branch Manager
してんちょう
Industry & Occupation
Classification
- Major : Managerial Occupations
- Middle : Corporate and Organizational Managers
- Minor : Corporate Managers
Summary
A managerial position that oversees all aspects of branch operations, including achieving sales targets, budget management, staff development, and customer service at a company's local branches or sales offices.
Description
The branch manager oversees all aspects of branch operations at a company's local branches or sales offices. Responsibilities include setting and managing sales targets, preparing and managing budgets, recruiting, developing, and evaluating staff, handling customer service and complaints. They also collaborate with headquarters, develop regional marketing strategies, create reports, and work to improve branch profitability and customer satisfaction. They are required to demonstrate leadership on the front lines while possessing the management skills to drive the organization.
Future Outlook
With companies expanding regionally and promoting DX, branch managers will increasingly need data-driven decision-making and team management skills in telework environments. The importance of community-based services will remain, and while the role evolves, stable demand is expected.
Personality Traits
Able to Respond Flexibly / Excellent Communication Skills / Has Leadership / Problem-Solving Oriented / Strong Sense of Responsibility
Work Style
Career Path
General Employee → Group Leader/Leader → Section Chief → Branch Manager → Area Manager → Head Office Manager/Department Head
Required Skills
Budget Management / Customer Service / Personnel Development / Report Creation / Sales Analysis
Recommended Skills
CRM System Operation / Office Software / Presentation / Project Management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Communication Skills | Because smooth communication with staff and customers directly impacts performance. |
| Initiative & Leadership | Leadership is required to lead the organization and proactively implement improvements. |
| Numerical & Quantitative Analysis | Frequently required for numerical comprehension in areas such as budget management and sales analysis. |
| Planning & Organization | Essential for budget management and formulating and executing business plans. |
| Problem Solving | Necessary for handling customer complaints and resolving performance issues. |
| Stress Tolerance | Necessary to withstand pressures from diverse stakeholders and goal achievement. |
Aliases
- Branch Leader
- Branch Manager
Related Jobs
- Area Manager
- Head Office Staff
- Sales Manager
- Store Manager