Bank Window Clerk
ぎんこうまどぐちがかり
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
Bank window clerks handle clerical duties at the counter, such as customer deposits, withdrawals, and account openings.
Description
Bank window clerks handle deposit withdrawals, transfers, foreign exchange, account openings and closures, etc., at bank counters. They accurately process cash transactions from customers and handle related tasks such as loans and foreign currency exchange. Customer service manners and precise clerical processing abilities are required, and quick and courteous responses are necessary when troubles occur. New employees learn tasks under senior guidance while undergoing training, and future career paths include team leader or assistant branch manager.
Future Outlook
Although counter operations are declining due to the progress of cashless payments, demand for personnel with customer service skills is expected to persist due to the shift toward high-value-added face-to-face services and consulting roles.
Personality Traits
Able to Respond Calmly / Polite and Accurate / Polite and Courteous / Strong Sense of Responsibility
Work Style
Career Path
Bank Window Clerk (Newcomer) → Senior Teller → Counter Team Leader → Branch Deputy Manager → Branch Manager
Required Skills
Cash Handling / Communication Skills / Data Entry / Financial Product Knowledge
Recommended Skills
Banking Proficiency Test Preparation / Complaint Handling / Foreign Language Skills / Japan Chamber of Commerce Bookkeeping Certification
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because even small monetary errors are not tolerated. |
| Communication Skills | Customer interaction and smooth communication are important. |
| Numerical & Quantitative Analysis | Accurate mathematical ability is required for cash calculations and deposit/withdrawal processing. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine tasks are the main focus, with little opportunity for creativity. |
| Physical Stamina & Endurance | Mainly standing work or desk work, with little heavy labor. |
Related Qualifications
- Banking Proficiency Test
- Japan Chamber of Commerce Bookkeeping Exam Level 3
Aliases
- Bank Teller
- Teller
Related Jobs
- Bank Office Clerk
- Foreign Currency Exchange Counter Clerk
- Loan Counter Clerk