Teller
てらー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
Clerical position at a bank branch counter handling cash deposits and withdrawals, account openings, various inquiries, etc.
Description
Tellers work at bank branch counters, handling cash deposits and withdrawals, passbook entries, account opening procedures, receipt and processing of various documents, foreign exchange, etc. Accurate cash management and error-free clerical processing are required, while polite customer interactions and handling consultations are also important. They operate bank systems to provide quick and courteous service, contributing to improved customer satisfaction.
Future Outlook
Although counter services are on a declining trend due to cashless-ization and the普及 of online banking, the demand for advanced services such as face-to-face consultation responses and proposals for financial products remains high, and counter operations are expected to change in the direction of strengthening consulting elements.
Personality Traits
Calm / Honest / Kind / Polite and courteous
Work Style
Contract employee / Fixed workplace / Full-time permanent employee / Part-time / Shift work
Career Path
Teller (new hire) → Senior teller → Counter chief → Supervisor → Branch operations department → Head office staff
Required Skills
Accounting and bookkeeping knowledge / Cash handling / Customer service / PC operation (banking systems)
Recommended Skills
Financial planner / Foreign exchange knowledge / Foreign language support / Problem solving
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because even small mistakes are not allowed in cash handling and document processing. |
| Communication Skills | Because smooth dialogue with customers and building trust relationships are required. |
| Numerical & Quantitative Analysis | Because accurate numerical processing is required for amount calculations and passbook entries. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Primarily routine tasks where accuracy is valued more than creativity. |
Related Qualifications
- Banking Operations Certification
- Bookkeeping Certification Level 2
- Certified Financial Planner
Aliases
- Bank teller
- Bank window clerk
- Window clerk
Related Jobs
- Bank clerk
- Cashier
- Customer service representative
- Loan officer