Deposit window clerk
よきんまどぐちじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
A clerical position at a bank counter handling customer deposit and savings operations, account management, transfers, deposits and withdrawals, etc.
Description
Deposit window clerks at banks and other financial institutions handle customer interactions at the counter, managing account openings, deposits and withdrawals, transfer requests, passbook entries, and guidance on various procedures. They also manage cash, prepare documents, operate systems, and handle complaints, requiring accuracy and communication skills. Compliance with laws and coordination with branch staff are also important.
Future Outlook
With the progress of cashless payments and online banking, counter operations are declining. Face-to-face consultation services and financial product recommendations are expected to increase.
Personality Traits
Accurate and meticulous / Calm and composed / Customer-oriented / Strong sense of responsibility / Team player
Work Style
Career Path
Window staff (Junior) → Senior window staff → Service staff → Branch operations leader → Branch manager
Required Skills
Account opening and change procedures / Bank system operation / Cash handling / Document preparation / Transfer operations
Recommended Skills
Bookkeeping knowledge / Communication skills (English) / Customer service etiquette / Financial product knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Errors in amounts or account information are not tolerated. |
| Communication Skills | Frequent customer interaction requires smooth communication. |
| Numerical & Quantitative Analysis | Accuracy in amount calculations and change handling is required. |
| Stress Tolerance | Requires maintaining composure during peak times or customer complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Routine work is the focus, with little need for originality. |
| Physical Stamina & Endurance | Involves little prolonged standing or heavy cash handling. |
Related Qualifications
- Banking operations test
- Financial operations proficiency test
- Japan Chamber of Commerce bookkeeping certification
Aliases
- Bank window staff
- Teller
Related Jobs
- Foreign exchange window clerk
- Loan clerk
- Securities window clerk