Bank Teller
ぎんこうてらー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
A job that handles deposit and withdrawal operations such as deposits and transfers, and customer service at bank counters.
Description
Bank tellers handle a wide range of customer services at bank counters, including accepting deposits and withdrawals, transfer procedures, foreign exchange operations, account openings, and more. Accurate cash management and customer service are required, and coordination with ATMs and online services is increasing. They follow standardized procedures while politely responding to customer inquiries and building trusting relationships.
Future Outlook
Due to the progress of digitalization, counter operations are on a decreasing trend. However, since there is still demand for face-to-face consultation services, financial knowledge and sales skills are required.
Personality Traits
Kind / Meticulous / Polite and courteous / Strong sense of responsibility
Work Style
Career Path
Bank teller → Senior teller → Window supervisor → Assistant branch manager → Branch manager
Required Skills
Basic PC operation / Cash management / Customer service manners / Financial product knowledge
Recommended Skills
Complaint handling / English conversation / Loan knowledge / Multi-currency handling
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Accurate amount calculations and document processing are essential. |
| Communication Skills | For smooth dialogue with customers and building trust. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work is mainly based on prescribed procedures. |
Related Qualifications
- Banking Operations Certification Type 1
- Bookkeeping Certification Level 2
- Financial Operations Ability Certification
Aliases
- Teller
- Window clerk
Related Jobs
- Bank window clerk
- Clerk
- Customer advisor
- Loan officer