Bank lobby guide staff
ぎんこうロビーあんないがかり
Industry & Occupation
Classification
Summary
Reception and guidance clerical position responsible for guiding visitors in the lobby of a bank branch and directing them to necessary counters or procedures.
Description
Bank lobby guide staff welcome customers visiting the branch with a smile and guide them to appropriate counters, ATMs, or consultation corners based on their needs. By accurately providing information on procedures, required documents, waiting times, and more, they support smooth branch operations and enhanced customer satisfaction. Flexible responses to visitor situations, collaboration with other departments, complaint handling, and a wide range of communication skills are required.
Future Outlook
Due to the progress of digitalization and cashless payments, the number of branches is on a decreasing trend, and lobby guidance operations may expand with AI or digital signage. Since there remains a certain demand for face-to-face services, value can be maintained by honing interpersonal communication skills.
Personality Traits
Attentive / Cheerful personality / Neat and clean appearance / Polite and courteous
Work Style
Full-time / Part-time and freelance OK / Shift work / Stationed on-site / Uniform provided
Career Path
Bank window staff → Shinkin bank staff → Branch manager → Customer service representative → Head office planning
Required Skills
Basic PC operation / Customer service manners / Knowledge of bank products and services / Phone handling
Recommended Skills
Business improvement proposal skills / Complaint handling / Foreign language skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to accurately convey detailed bank services and procedure information. |
| Communication Skills | Because smooth communication with visitors is necessary. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work is routine and creative thinking is not particularly required. |
| Numerical & Quantitative Analysis | Because quantitative tasks such as monetary calculations are not the main duties. |
Aliases
- Bank information staff
- Bank reception
- Lobby guide staff
Related Jobs
- Bank teller
- Concierge
- Customer support
- Reception clerk