Bank Lobby Guide
ぎんこうてんとうあんないにん
Industry & Occupation
Classification
Summary
A customer service and clerical position at a bank counter that greets visiting customers and handles reception and support for various procedures.
Description
Bank lobby guides welcome visiting customers with a smile and provide guidance and support for filling out necessary documents for various procedures such as deposits/withdrawals, account openings, and loan applications. They also listen to customers' requests and concerns, and handle directing and handing over to the appropriate counters or departments. Duties also include managing wait times during busy periods at counters, distributing queue tickets, handling phone calls, and dealing with complaints. They are required to have basic knowledge of financial products and services and be able to respond to the latest service updates.
Future Outlook
Although counter operations are decreasing due to digitalization, there is a certain level of sustained demand for face-to-face detailed services and consultations, and expectations are rising for counter staff with enhanced expertise.
Personality Traits
Neat and Clean Appearance / Patient / Polite and Courteous / Strong Sense of Responsibility
Work Style
Full-time / Shift Work / Standard Bank Business Hours / Store Work / Two Days Off Per Week
Career Path
Bank Lobby Guide → Counter Clerk / Lending Clerk → Branch Sales Representative → Retail Manager → Branch Manager → Head Office Position
Required Skills
Calculator Operation / Counter Operations Knowledge / Customer Service Manners / Document Creation / Office Software
Recommended Skills
Basic FP Knowledge / Communication Skills (English) / Complaint Handling / Compliance / Financial Products Knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because errors in handling money or documents are not tolerated. |
| Communication Skills | To communicate appropriately with visiting customers and build trust. |
| Stress Tolerance | Necessary to handle high-pressure situations such as busy times or complaint responses. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because the work is mainly procedural and does not require much generation of new ideas. |
| Physical Stamina & Endurance | Mainly desk work, so rarely need to carry heavy items. |
Related Qualifications
- Banking Operations Certification
- Business Manners Certification
- FP Practitioner
- Secretarial Certification
Aliases
- Bank Counter Clerk
- Bank Counter Guide
- Bank Reception
- Counter Staff
Related Jobs
- Bank Counter Clerk
- Call Center Operator
- Financial Sales Position
- General Clerk
- Insurance Counter Staff