Bank Customer Relations Officer
ぎんこうとくいさきがかり
Industry & Occupation
Classification
- Major : Sales and Marketing Occupations
- Middle : Sales Representative Occupations
- Minor : Financial and Insurance Sales Representatives
Summary
A sales position serving as bank counter staff or customer relations officer, proposing and selling deposits, loans, asset management products, etc., and building trusting relationships with customers.
Description
Bank Customer Relations Officers propose and sell deposits, loans, and asset management products (investment trusts, insurance products, credit cards, etc.) to individual and corporate customers, handling account management and contract procedures. By analyzing customers' financial situations and life plans to deliver optimal financial products, they build long-term trust relationships. They are also required to handle complaints and various procedures accurately while complying with regulations.
Future Outlook
Although counter services are declining due to advances in digitalization and non-face-to-face operations, demand for customer relations officers focused on high-net-worth client consulting is expected to remain steady. Efficiency will improve through AI and online channels.
Personality Traits
Has cooperativeness / Has customer orientation / Has goal achievement orientation / Has integrity
Work Style
Face-to-face customer service / Flexitime system / Off on weekends and holidays / Subject to transfer
Career Path
Counter Duty → Customer Relations Officer → Chief / Section Chief → Branch Manager → Head Office Staff → Lending Officer → Private Banker
Required Skills
Customer Negotiation and Proposal Skills / Debt Repayment Capacity Analysis / Document Preparation / Financial Products Knowledge / Office Software
Recommended Skills
CRM System Operation / English Proficiency (Business Communication) / Financial Planner Certification / Presentation Skills
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Errors in financial transactions can lead to significant losses. |
| Communication Skills | Essential for building trust with customers. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Primarily standard service provision with few new ideas required. |
| Physical Stamina & Endurance | Primarily desk work with low physical demands. |
Related Qualifications
- Banking Proficiency Test
- Japan Chamber of Commerce Bookkeeping Certification
- Securities Representative (Type 2)
Related Jobs
- Corporate Sales
- Insurance Sales Representative
- Securities Sales Representative