Bank counter clerk
ぎんこうとうまどぐちじむいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Accounting Clerical Occupations
- Minor : Deposit and Savings Counter Clerks
Summary
A job that handles counter services such as deposits and withdrawals of savings, transfers, and account openings at financial institutions such as banks and credit unions.
Description
Bank counter clerks handle customer service at financial institution counters, performing tasks such as deposits and withdrawals, transfers, account openings, and issuance of various certificates. They process transactions through accurate cash management and computer system inputs, while also responding to customer inquiries and consultations. They may explain and propose financial products and services, and engage in new customer solicitation or upselling. They also comply with laws and regulations, manage attached ledgers and documents, and handle general clerical tasks such as monthly closing procedures.
Future Outlook
While traditional counter services are shrinking due to the spread of cashless payments and online transactions, there remains a steady demand for in-person consultations. Adaptation to AI and automated systems, along with deepening knowledge of financial products, is required, and there is continued demand for personnel who can provide added value to customers.
Personality Traits
Able to respond flexibly / Excellent communication skills / High accuracy / Polite and courteous / Strong sense of responsibility
Work Style
Contract employee / Full-time employee / Overtime possible / Part-time / Shift work
Career Path
Counter clerk → Counter supervisor → Sales representative → Branch operations staff → Head office staff → Loan clerk
Required Skills
Cash management / Customer service skills / Financial product knowledge / Office software (dedicated terminal operation)
Recommended Skills
Bookkeeping knowledge / Communication skills (English) / Complaint handling / Financial product knowledge
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because accuracy is essential in handling cash and transfer information. |
| Communication Skills | To communicate smoothly with diverse customers and build trusting relationships. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | The work involves many routines with few opportunities to demonstrate creativity. |
| Physical Stamina & Endurance | The work is mainly performed sitting down, with low physical demands. |
Related Qualifications
- Banking Operations Certification
- Nissho Bookkeeping Certification Level 2
Aliases
- Bank counter staff
- Bank window staff
Related Jobs
- Bank loan clerk
- Finance clerk
- Securities window staff