Babysitter Coordinator (Telephone-Based)
べびーしったーこーでぃねーたー（でんわによるもの）
Industry & Occupation
Classification
Summary
The Babysitter Coordinator (Telephone-Based) is an administrative role that receives user requests via telephone and introduces and coordinates suitable babysitters.
Description
Telephone Babysitter Coordinators receive phone inquiries and reservation requests from users, and conduct interviews regarding the child's age, preferred times, location, special requests, and more. They check the schedules of registered babysitters via internal systems, match and refer the most suitable candidates. They coordinate communications with sitters, provide guidance on contract procedures, and explain fee plans. They also handle follow-ups such as changes to requests, cancellations, and complaint resolution. They input and manage customer information and sitter work records into databases, contributing to the maintenance and improvement of service quality.
Future Outlook
While the birthrate is declining, the market is expected to remain stable due to increasing dual-income households and growing demand for childcare support services. Efficiency gains are anticipated from effective online reservation systems and AI chatbot utilization.
Personality Traits
Attentive / Calm and Level-Headed / Flexible and Quick-Thinking / Good Listener / Strong Sense of Responsibility
Work Style
Contract Employee / Full-Time Employee / Part-Time / Remote / Shift
Career Path
Junior Coordinator → Senior Coordinator → Supervisor → Manager → Service Development Staff
Required Skills
Basic PC Operation / Data Entry / Listening Skills / Telephone Handling Skills
Recommended Skills
Communication Skills Training / Complaint Handling / Customer Management System (CRM) Operation / Schedule Management Tools / Spreadsheet Software
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To respond quickly to sudden cancellations or changes in request details. |
| Attention to Detail & Accuracy | Because errors in customer information or schedules directly impact service quality. |
| Communication Skills | Because it requires accurately listening to members' requests and coordinating/persuading sitters. |
| Planning & Organization | Planning ability is required to coordinate schedules among multiple sitters and customers. |
| Problem Solving | Because flexible responses to sudden changes or complaints are necessary. |
| Stress Tolerance | Because there is mental strain from handling urgent requests and complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Physical Stamina & Endurance | Primarily desk-based telephone work, so physical demands are low. |
Related Qualifications
- Child and Family Support Worker
- Childcare Worker
- Childminder
Aliases
- Babysitter Reception Staff
- Sitter Coordinator
- Telephone Babysitter Coordinator
Related Jobs
- Babysitter
- Call Center Operator
- Childcare Coordinator
- Childcare Worker