Assistant Stationmaster (Railway Station)
じょやく（てつどうえき）
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A job that supports railway station operations, handling a wide range of tasks including ticket sales, ticket gates, passenger guidance, announcements, and operations safety management.
Description
The Assistant Stationmaster (Railway Station) assists the stationmaster by handling ticket sales in the station premises, ticket gate operations, passenger guidance, station announcements, confirmation of operating schedules, safety inspections, and staff attendance management. Involved in both counter services and operations management, this role balances providing services to users with maintaining safe railway operations. Flexible responses are also required during peak periods, emergencies, and schedule disruptions.
Future Outlook
While operational efficiency improves with the adoption of automatic ticket gates and ICT systems, interpersonal services such as tourist guidance and emergency response remain essential, with stable demand expected to continue.
Personality Traits
Cooperative / Enjoys customer service / Flexible and adaptable / Strong sense of responsibility
Work Style
Career Path
Station Staff → Assistant Stationmaster (Deputy Stationmaster Assistant) → Stationmaster → Transport Department Manager
Required Skills
Clerical Processing / Customer Service / Safety Management / Station Announcements / Ticket Handling
Recommended Skills
Communication Skills (English) / Emergency Response / Understanding of Railway Schedules
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because quick adaptation to sudden schedule changes or incidents is necessary. |
| Attention to Detail & Accuracy | Because accuracy in safety management and ticket handling is crucial. |
| Communication Skills | Because smooth communication with diverse passengers and staff is required. |
| Stress Tolerance | Because high mental resilience is required for handling peak periods and emergencies. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because routine tasks are the focus, with little need for creative idea generation. |
Aliases
- Deputy Stationmaster Assistant
- Station Assistant
Related Jobs
- Operations Supervisor
- Passenger Information Clerk
- Station Staff (Ticket Gates)
- Stationmaster
- Train Driver