Hotel Assistant Manager (Primarily engaged in guest service work)
ほてるふくしはいにん
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Customer Service and Food Service Occupations
- Minor : Inn and Hotel Managers
Summary
Assists the hotel manager, primarily responsible for guest services, staff management, and maintaining and improving service quality. A managerial position.
Description
The hotel assistant manager assists the hotel manager by handling guest check-in and check-out, complaint resolution, facility guidance, staff scheduling and training, and the development and operation of service manuals. In the absence of the manager, they take command on-site, aiming to maintain and improve service quality and maximize customer satisfaction. Hospitality mindset to meet diverse customer needs and flexible responsiveness are required.
Future Outlook
With the recovery of inbound demand and diversifying customer needs, the importance of improving service quality will increase further. There is also a growing trend toward requiring digitalization and business efficiency skills.
Personality Traits
Can respond flexibly / Has cooperativeness / Has hospitality / Strong sense of responsibility
Work Style
Face-to-face work / Night shifts / Shift work / Weekly rest system
Career Path
Front desk staff → Front desk manager → Hotel assistant manager → Hotel manager → Area manager
Required Skills
Complaint handling / Customer service skills / Multilingual support (English) / Reporting, communication, and consultation / Staff management
Recommended Skills
Event planning and operations / Hospitality English / Marketing knowledge / Office software / Revenue management
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to diverse customers and situations. |
| Attention to Detail & Accuracy | Because small differences in service directly impact customer satisfaction. |
| Communication Skills | To communicate smoothly with many guests and build trusting relationships. |
| Problem Solving | To quickly resolve complaints and sudden troubles. |
| Stress Tolerance | To withstand high mental stress during peak periods or complaint handling. |
| Collaboration & Teamwork | To provide and improve services in collaboration with staff. |
Related Qualifications
- Hotel Business Practical Certification
- Service Manners Practical Certification
- TOEIC
Aliases
- Hotel Assistant Manager
- Manager Assistant
Related Jobs
- Concierge
- Front Desk Manager
- Hotel Manager
- Restaurant Manager