Front Desk Clerk (Apartment)
ふろんとがかり（まんしょん）
Industry & Occupation
Classification
Summary
Apartment front desk clerks handle reception and guidance for residents and visitors, move-in/out procedures, common area management coordination, and more.
Description
Apartment front desk clerks staff the reception counter to handle visits from residents and visitors, as well as move-in/out procedures, key management, mail and parcel delivery, common area inspections and cleaning arrangements, and various inquiries. They collaborate with management companies, cleaning contractors, and equipment vendors to resolve resident requests and complaints, prepare daily reports and reports, and handle emergencies (such as noise or equipment troubles). This occupation requires communication skills and attention to detail.
Future Outlook
With the progress of an aging society, stable demand for apartment management is anticipated. As smart apartments and DX initiatives advance, operational efficiency will improve, and demand for digital skills is expected to increase.
Personality Traits
Able to provide bright and polite customer service / Able to respond calmly / Attentive / Strong sense of responsibility
Work Style
Career Path
Front desk clerk → Chief front desk clerk → Apartment management chief → Building management supervisor → Management company staff → Management company manager
Required Skills
Basic PC operation / Communication skills (phone and email handling) / Key management / Mail handling / Reception and guidance
Recommended Skills
BMS operation / Customer service etiquette / Emergency response training / Foreign language support
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to emergencies and resident requests. |
| Attention to Detail & Accuracy | Because mistakes are not allowed in key management and records. |
| Communication Skills | High communication skills are required for handling residents and visitors. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | There is little money handling or complex calculations, so numerical skills are not particularly required. |
Related Qualifications
- Building Environment and Hygiene Management Technician
- Fire Prevention Manager
Aliases
- Apartment Front Desk
- Apartment Reception Clerk
- Janitor (Front Desk)
Related Jobs
- Apartment Janitor
- Building Caretaker
- Reception Clerk (Building)