Guide Attendant (Department Store)
あんないがかり
Industry & Occupation
Classification
Summary
A job that supports visiting customers through in-store and sales floor guidance, as well as guidance on various services at department stores.
Description
Guide Attendants (Department Store) provide visiting customers with floor guidance within the store, product location guidance, restroom and elevator position guidance, and information on various services (stroller rentals, gift wrapping, etc.). They also handle phone responses, in-store announcements, and complaint handling, contributing to improving overall customer satisfaction at the store.
Future Outlook
Due to the increase in foreign tourists and growing demand for multilingual support, demand for guidance utilizing language skills is expected to increase. On the other hand, roles may change due to the introduction of digital signage and AI chat.
Personality Traits
Work Style
Full-time, Contract, Part-time / Part-time / Shift Work / Standing Work / Store Work
Career Path
Information Staff → Sales Staff → Service Manager
Required Skills
Basic PC Operation (Guidance System) / Communication Skills / Customer Service Manners / Customer Service Skills / Telephone Response
Recommended Skills
Business Manners / Complaint Handling / Languages (English, Chinese) / Product Knowledge Acquisition
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to flexibly respond to sudden inquiries and unexpected situations. |
| Attention to Detail & Accuracy | To provide accurate location and service information. |
| Communication Skills | Because it is necessary to communicate appropriately with customers. |
| Physical Stamina & Endurance | Because there is a lot of standing work for long hours and movement within the store. |
| Stress Tolerance | Because it is necessary to endure a large number of visiting customers and the workload during busy periods. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Analytical & Logical Thinking | Advanced analytical and logical thinking is not particularly required. |
| Creativity & Ideation | There are few creative tasks. |
| Numerical & Quantitative Analysis | There is almost no detailed numerical processing. |
Related Qualifications
- Business Manners Certification
- Service Hospitality Certification
Aliases
- Guide Staff
- Information Staff
- Reception Staff
Related Jobs
- Concierge
- Information Staff
- Sales Staff
- Tour Guide