Travel Agency Counter Staff (Airport)
りょこうがいしゃカウンターがかり（くうこう）
Industry & Occupation
Classification
- Major : Service Occupations
- Middle : Other Service Occupations
- Minor : Service Occupations Not Elsewhere Classified
Summary
A job that handles reservations and sales of air tickets and travel products, as well as guidance and procedures for customers at the travel agency's counter.
Description
Travel agency counter staff (airport) handle customer travel plan consultations, reservations and issuance of air tickets and tour products, payment procedures, changes and cancellations, and guidance on necessary documents at travel agency counters in airports. They also confirm flight schedules, arrange accommodations, propose tourist options, and explain procedures for visas and overseas insurance. They collaborate with airlines and ground staff to support smooth travel procedures.
Future Outlook
Demand is recovering with the tourism industry's rebound, but due to the spread of online reservations and introduction of unmanned check-in machines, human-to-human added value is required. Job value can be maintained by enhancing multilingual support and specialized knowledge.
Personality Traits
Bright personality / Can respond flexibly / Has hospitality / Polite and courteous
Work Style
Airport work / Full-time or contract employee / Part-time possible / Shift work / Weekends and holidays
Career Path
Counter staff → Senior counter staff → Team leader → Branch manager / manager → Tour planning / sales department
Required Skills
Air ticket issuance / Communication skills (English) / GDS operation / Travel product knowledge
Recommended Skills
Complaint handling / Hospitality manners / Multilingual support / Tour planning
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | To flexibly respond to flight delays and sudden changes. |
| Attention to Detail & Accuracy | To prevent ticket misissuance or reservation omissions. |
| Communication Skills | To communicate smoothly with diverse customers. |
| Stress Tolerance | To maintain calmness during peak periods or complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Since there are many routine tasks and free thinking is not often required. |
Related Qualifications
- Comprehensive Travel Business Handling Manager
- Service Hospitality Certification
Aliases
- Airport Travel Counter Staff
Related Jobs
- Airport Ground Staff
- Tour Conductor
- Travel Agency Staff