Airport Information Clerk
くうこうあんないがかり
Industry & Occupation
Classification
Summary
This occupation involves providing guidance, announcements, and inquiry responses to passengers at the information counter inside the airport.
Description
Airport information clerks respond to various passenger inquiries at the airport's information counters or guidance desks, provide flight information, guide passengers to boarding gates and baggage claim areas, make announcements about facilities within the terminal, and handle a wide range of tasks including emergency responses. They offer accurate and courteous service to multinational users and are required to respond quickly and calmly during flight delays or operational issues. Customer service etiquette, language skills, and proficiency in operating airport systems are essential.
Future Outlook
Demand remains stable with the recovery in the number of inbound foreign tourists, and the importance of multilingual personnel is increasing. Operational efficiency improvements through collaboration with automatic guidance devices and AI chatbots are also anticipated.
Personality Traits
Able to provide cheerful and polite customer service / Able to respond flexibly to situations / Attentive and considerate / Calm and level-headed
Work Style
Career Path
Information Staff → Chief Staff → Supervisor → Airport Operations Manager
Required Skills
Announcement Technique / Basic PC Operation (Guidance System) / Communication Skills (English) / Customer Service Etiquette
Recommended Skills
Complaint Handling / Multilingual Skills / Tourism English / Travel Services Manager
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Need to respond quickly to flight delays or weather changes. |
| Attention to Detail & Accuracy | Because incorrect guidance can lead to trouble. |
| Communication Skills | To communicate smoothly with diverse customers. |
| Physical Stamina & Endurance | Requires stamina for long hours of standing work. |
| Stress Tolerance | Required to respond calmly during peak periods or troubles. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Primarily manual responses, with little creative thinking required. |
| Numerical & Quantitative Analysis | No need for advanced numerical analysis. |
Related Qualifications
- Itinerary Management Supervisor
- TOEIC
- Tourism English Proficiency Test
Aliases
- Airport Information Staff
- Information Counter Staff
Related Jobs
- Airline Ticket Counter Staff
- Tour Conductor
- Tourist Information Center Staff
- Travel Information Staff