Airport Ground Staff
くうこうぐらんどすたっふ
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
Airport ground staff handle general passenger services at airport terminals, including check-in, boarding procedures, baggage drop-off, and guidance.
Description
Airport ground staff, affiliated with airlines or contracted companies, handle pre- and post-boarding services for passengers within airport terminals, including check-in, boarding procedures, baggage check-in, guidance at boarding gates, direction to security screening, and services for arriving passengers. They must respond accurately to diverse needs such as checking reservation status, seat changes, wheelchair assistance, VIP services, and guidance during delays, demonstrating precise communication and hospitality. They work shift schedules that include early mornings and late nights, contributing to enhancing the airline's brand image as the face of the company.
Future Outlook
With the recovery in demand for domestic and international travel, passenger numbers are on an increasing trend. While self-check-in kiosks and automation are advancing, emphasis is placed on improving customer service quality, and demand is expected to grow for personnel with advanced language skills and ICT abilities.
Personality Traits
Able to respond flexibly / Cheerful and sociable / Has hospitality / Strong sense of responsibility
Work Style
Full-time / Night and early morning shifts / On-site work / Part-time / Shift work
Career Path
Junior Ground Staff → Senior Ground Staff → Supervisor → Team Leader → Airport Operations Manager
Required Skills
Accurate Data Entry / Communication Skills / Communication Skills (English) / Customer Service Skills / PC Operation (Reservation Management System)
Recommended Skills
Crisis Management / English Proficiency Tests / Multilingual Support / Office Software
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to respond quickly to changes such as flight delays or alterations. |
| Attention to Detail & Accuracy | Because accuracy is required in boarding procedures and baggage handling. |
| Communication Skills | Because smooth interactions with passengers are essential. |
| Stress Tolerance | Because they work in high-stress environments such as peak periods or handling complaints. |
| Collaboration & Teamwork | Because teamwork is required to carry out operations. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Numerical & Quantitative Analysis | Because complex mathematical analysis is minimal. |
Aliases
- Airline Passenger Service Staff
- Ground Staff
Related Jobs
- Air Cargo Handling Staff
- Airport Security Inspectors
- Cabin Crew