Airport Counter Staff (Travel Agency)
くうこうカウンターかかり
Industry & Occupation
Classification
Summary
A job belonging to a travel agency, handling airline ticket issuance, boarding procedures, customer service, etc., at the airport counter.
Description
Airport counter staff (travel agency) belong to a travel company and, at counters set up in airports, handle boarding procedures, airline ticket issuance, seat assignments, guidance on additional services, final confirmation of travel plans, baggage check-in, and troubleshooting. They listen to customer requests, adjust travel plans, coordinate with airlines, and manage time for on-time operations. Communication in foreign languages such as English may be required. With accurate and prompt procedures and hospitality-filled customer service, they collaborate with the team to smoothly carry out operations.
Future Outlook
With the recovery of tourism demand, job openings are stable, but due to the spread of automatic check-in machines, higher value-added customer service skills and multilingual capabilities are increasingly emphasized.
Personality Traits
Cheerful Personality / Hospitable / Patient / Polite and Courteous
Work Style
Counter Service / Face-to-Face Work / Night and Early Morning Shifts / Shift Work
Career Path
Airport Counter Staff → Team Leader → Supervisor → Travel Planning and Arrangement Staff → Branch Manager
Required Skills
Airline Ticket Issuance System Operation / Basic PC Operation / Check-in Operations / English (Basic Conversation) / Reservation Management System
Recommended Skills
Complaint Handling / English (Business Level) / Foreign Languages / Travel Planning Proposals
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Adaptability | Because it is necessary to quickly respond to flight changes or troubles. |
| Attention to Detail & Accuracy | Because mistakes in airline ticket issuance or boarding procedures are not allowed. |
| Communication Skills | Because it is necessary to communicate smoothly with diverse customers. |
| Stress Tolerance | Because there are high-pressure situations such as busy periods or handling customer complaints. |
| Collaboration & Teamwork | Because operations are carried out in cooperation with the team. |
Related Qualifications
- Comprehensive Travel Business Manager
- Domestic Travel Business Manager
- TOEIC
Aliases
- Airport Operations Staff
- Check-in Counter Staff
- Passenger Service Staff
Related Jobs
- Customer Service
- Ground Staff
- Itinerary Management Supervisor
- Ticket Arrangement Staff
- Travel Agency Window Staff