Airline Ticket Sales Agent (Airline Company)
こうくうけんはんばいいん
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Transportation and Postal Clerical Occupations
- Minor : Passenger and Freight Clerks
Summary
A clerical job handling airline ticket reservations, sales, issuance, fare guidance, changes, and cancellations at airline counters, call centers, or online.
Description
Airline ticket sales agents (airline company) handle ticket reservations, fare guidance, issuance, changes, and cancellations. They use computer reservation systems (GDS) to check flight schedules, seat availability, and fare rules. They provide customer service at counters, call centers, or online, propose optimal itineraries, and handle initial responses to issues and complaints. Shift work is common, requiring early mornings and late nights for flights, with emphasis on foreign language skills, accuracy, and high customer service abilities.
Future Outlook
Counter operations are declining due to the spread of online reservations and self-check-in, but demand for high-level face-to-face services such as proposal sales for corporate clients and VIPs, and issue resolution, is expected to remain stable.
Personality Traits
Work Style
Call center / Corporate sales / Face-to-face service / Online sales / Shift work
Career Path
Ticket sales staff → Team leader → Sales planning → Training staff → Manager
Required Skills
Fare calculation / Foreign languages / GDS operation / Office software
Recommended Skills
Basic marketing knowledge / CRM systems / Customer service / Foreign language
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Ticketing errors directly impact customer satisfaction. |
| Communication Skills | High communication skills are required for customer interactions. |
| Stress Tolerance | Stress tolerance is required during busy periods and complaint handling. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | High creativity is not essential due to the prevalence of routine work. |
Related Qualifications
- JATA Travel Coordinator
Aliases
- Airline ticket sales staff
- Passenger reservation clerk
- Ticket sales
Related Jobs
- Airport ground staff (ground staff)
- Flight attendant
- Travel consultant
- Travel services supervisor