Airline telephone reservation operator
こうくうきでんわよやくおぺれーたー
Industry & Occupation
Classification
- Major : Clerical Occupations
- Middle : Telephone and Internet Customer Service Occupations
- Minor : Call Center Operators
Summary
An clerical job that handles airline ticket reservations, issuance, changes, refunds, etc., through phone responses at call centers of airlines or travel agencies.
Description
Airline telephone reservation operators work at call centers of airlines or travel agencies, handling customer requests for airline ticket reservations, issuance, changes, refunds, seat assignments, etc., via telephone. They are proficient in fare rules, flight schedules, and airline codes, operating reservation management systems (GDS) to accurately input data. Quick and precise responses are required during peak periods or sudden flight changes. High communication skills and hospitality are needed in customer interactions, with emphasis on the ability to calmly handle complaints and emergencies.
Future Outlook
While simple inquiries are becoming automated due to the spread of online reservations and AI chatbots, situations requiring advanced human services such as complex changes and complaint handling are expected to continue.
Personality Traits
Hospitable / Patient / Polite and courteous / Prompt and accurate / Stress tolerant
Work Style
Full-time / Outsourcing / Remote / Shift work
Career Path
Operator → Supervisor → Team leader → Quality control staff → Call center manager
Required Skills
Basic English conversation / Office software / Phone response skills / Reservation management system operation (GDS)
Recommended Skills
Aviation regulations knowledge / Complaint handling / Multilingual support / Travel Services Handling Manager
Aptitudes (Strengths Preferred)
| Item | Description |
|---|---|
| Attention to Detail & Accuracy | Because it is necessary to prevent input errors in reservation details, dates, names, etc. |
| Communication Skills | Because it is necessary to accurately understand customer requests and communicate them clearly. |
| Stress Tolerance | Because there are many high-stress situations such as handling during peak times and complaints. |
Aptitudes (Weaknesses Acceptable)
| Item | Description |
|---|---|
| Creativity & Ideation | Because responses are mainly based on manuals and regulations. |
| Physical Stamina & Endurance | Because it involves sitting for long periods and physical burden is low. |
Related Qualifications
- Comprehensive Travel Services Handling Manager
- Domestic Travel Services Handling Manager
Aliases
- Airline reservation call center operator
- Airline ticket reservation operator
Related Jobs
- Airline ticket issuer
- Call center operator
- Travel agency counter staff